Privacy Policy

Introduction

At Sapete Integrated Farms Ventures ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

By using our website and services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, and account preferences
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Order Information: Purchase history, delivery preferences, and special instructions
• Communication Data: Information from your communications with us, including support requests and feedback

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, and referral URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use the collected information for various purposes, including:

• Order Processing: To process and fulfill your orders, handle payments, and manage deliveries
• Customer Service: To respond to your inquiries, provide support, and address concerns
• Account Management: To create and maintain your account, verify your identity, and manage preferences
• Marketing Communications: To send you newsletters, promotional offers, and updates (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Security: To detect, prevent, and address fraud and other security issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Paystack, bank transfer services)
• Delivery and logistics services
• Email marketing platforms
• Website hosting and maintenance
• Customer support tools

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights and property
• Investigate potential violations of our terms of service
• Ensure the safety of users and the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure server infrastructure and databases
• Regular security audits and updates
• Access controls and employee training
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our services and marketing efforts

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website and your user experience.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Update

You can access and update your personal information through your account dashboard or by contacting us.

Data Portability

You have the right to request a copy of your personal data in a commonly used, machine-readable format.

Deletion

You can request deletion of your personal information, subject to certain legal and business requirements.

Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting us directly

Account Deactivation

You can deactivate your account by contacting our customer support team.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Your ongoing relationship with us

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws and this privacy policy.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our services

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: